Policies

Our Promise To You

We highly value our customers and will do our best to maintain a high level of quality and professionalism in our service to you. We will respond to any and all queries as quickly as possible.

Delivery Costs

The shipping costs are calculated based on the size, weight of the item and its destination. We also offer free local pick up to save on shipping costs. Once an order is placed we will check shipping costs and if need be adjusted (any extra will be refunded immediately).

We will ship the item as quickly as possible.

If ordering an item that we do not have and not in our warehouse.

  1. Most of all of our products are put together by us. Times can vary based on what you have ordered. When we provide you with a quote we will also provide you with a time frame for the delivery of the item.
  2. When an order is placed for a product that is not in stock a deposit of 30% of the total agreeable price is payable in advance before the item is ordered.

Making Payments

We accept the following payment methods:

  1. We offer PayPal as a payment method, a highly secure and easy way to make all your payments.
  1. You can place money directly into our bank account via direct deposit. Please contact us to provide details should you wish to make a direct payment.

Privacy & Security Policy

We value your privacy and we will ensure your personal information supplied to us is kept private. We only ask for certain details when you make a purchase via our website. The details you provide us are used strictly to fulfill your order and never passed on to a third party. We will send special offers, from our online store to you unless you advise otherwise.

We will not sell personally-identifiable information to third parties.

Returns & Refunds

If you are not completely satisfied with quality of the product you have purchased you may return it within 7 days of the receiving date, for a full refund for the price of the item. Costs associated with returns are the responsibility of the purchaser. If you have changed your mind, please contact us to negotiate a satisfactory solution. We will do our best to come to an agreeable outcome.

Damaged Goods

There is always a chance that during shipping that the item may be damaged. If you do receive any items you believed to have been damaged please contact us immediately upon receiving the item and we will do our best to resolve any issues you may have.

Website Terms & Conditions

By using actionfiguresframe.com. you agree to the following terms & conditions:

  1. We reserve the right to alter any information or price at any time. When incorrect information is identified we will update it as soon as possible.
  2. In the event that an order has been placed for a product that has an incorrect price or product description the purchaser will be offered a full refund or the purchaser can opt to pay the corrected price.
  3. We make every effort to ensure that all items shown on the website are available. But we do not guarantee that some products will be available at the time of ordering.
  4. You must not use our website in any way that is illegal under Australian law or in any way that may cause harm to us or it's users.
  5. We reserve the right to block access to the website where inappropriate behave has been detected
  6. You must not use the Website to upload or make available Content, or use the Website in a way, that:

(i) is defamatory, obscene, offensive, hateful, discriminatory, inflammatory, abusive, harassing, humiliating, vulgar, racist, pornographic, or invasive of another’s privacy;

(ii) misleads or is likely to mislead us or any person using the Website;

(iii) infringes the intellectual property right of any other person;

(iv) disturbs or damages the Website or its Content;

(v) damages us or our reputation;

(vi) impersonates any other person or entity, or misrepresents your identity or affiliation with any person or entity;

(vii) gives the impression that any content or communication emanates from us if this is not the case;

(viii) advocates, promotes or assists any unlawful act or illegal activity including copyright infringement or computer misuse;

7. You must not violate the security of, or otherwise hack into, the Website, our computer systems or the computer systems of users or Content Providers of the Website. In this clause, hack means any unauthorised access, malicious damage and/or interference and includes, without limitation, spamming, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.

8. Overseas buyers are responsible for any import taxes and charges that might be incurred in purchasing and importing any items.